Quality & Price

Warranty, Return and Exchange Policies

Warranty and Maintenance/

• We offer a 3-year warranty from the date of purchase on all our products. All our products are expertly manufactured in the People's Republic of China and have obtained international and local quality certificates.
• We offer free maintenance for all our products. Free maintenance does not include spare parts, if any, or shipping fees to receive the product.
• An invoice is required to benefit from the warranty.
• The shipping cost of products that are replaced or repaired under warranty does not include warranty and maintenance. Shipping and delivery costs must be paid in order to benefit from the warranty or maintenance.
• The warranty can only be used after inspecting the product and evaluating it for a manufacturing defect and not misuse.
• Breakage - discoloration of the fabric is considered misuse and not a manufacturing defect unless it was received in this condition and this must be done within the first 3 days of receipt.

• The product must be opened within a maximum of 3 days of receipt and ensure that it is free of any defect such as breakage, color change, or any other defect in order for the comprehensive warranty to be applied to everything. After 3 days, the warranty only covers any manufacturing defect.

substitution/

• The customer has the right to request a replacement for any of our products within a maximum period of 3 days from receiving the product, provided that the original product is returned intact, completely identical to the purchase condition, and unopened.
• In the event of a replacement and the new product is of a lower price than the previous one, any costs paid by Baby Care will be deducted. For example, if the product was purchased through Tabby, 6% of the value of the products in the previous invoice will be deducted.
• The customer bears all shipping costs to and from the store, including the return of the original product and its replacement with the new product.

Retrieval/

The customer has the right to request to cancel the order and refund the purchase amount in one of the following cases:

• The customer has the right to cancel the order before shipping the order, but after shipping he does not have the right to cancel it and is subject to the warranty policy after that
• The information on the site does not match the products obtained.

• When purchasing a specific package, a specific product from the package cannot be returned, and the same policy applies to it as if it were a single product.

** The fabric is not covered by the warranty because it is a consumable part and falls under misuse.

The store is not responsible for delays caused by shipping companies because they are subject to factors and circumstances beyond our control, but we are always carefully searching for the best shipping companies so that they can be received by you with all speed, quality and safety.